Send
Money Online

Sending money online with ACE money transfer is as easy as it gets. All you need to do is:Create an account using our website or mobile app.Complete your profile with basic details and required documents.Choose the destination country, and desired payout option, and enter the receiver’s details.Pay for the transaction using your Debit/Credit Card or your Bank Account.Do you want to see how these steps work? Click the button below:https://www.youtube.com/watch?v=ntezOm25bZI" target="_blank">View Tutorial

You can pay for your online transactions using:

1. Debit Card
2. Credit Card
3. Online Bank Transfer via Trsutly (Except UK)
4. Ecospend Only from the UK for online bank transfer method.
5. Google Pay
6. Apple Pay
7. Giropay (Germany only)
8. Bancontact (Belgium only)
9. iDeal (Netherlands only)

To place the transaction, you need to Login your account and once the dash board opens follow these simple steps:Click on send moneyChoose Destination CountrySelect payout option, i.e. Cash Pick up or Bank DepositSelect payout locationEnter amountCreate or choose BeneficiaryConfirm Bank details (For bank deposit only)Select payment methodConfirm the PaymentDo you want to see how these steps work? Click the button below:https://www.youtube.com/watch?v=mji9ndcY6CI&list=PLg0qQE_qTH0fSERtm7zde6xhS_ZNKCnIa&index=6" target="_blank">View Tutorial

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Utility bill
  
• Bank statement
• Bank letter
• Employment letter
• Credit card statement
• NHS letter/GP card
• Official letter from any Government body

• Pay/wage slips
• Credit card statement (Document must contain identification such as name and account number)
• Solicitor Letter, House sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual Tax Returns)
• Self-assessment

1. If you are sending money using a Debit card or Credit card, then mostly transactions are completed in minutes.

2. If sending money using Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Following factors may also affect delivery times:

1. Accuracy of Information (both your personal data and beneficiary details)

2. Difference in time- zones

3. Operational working hours (unavailability of banks on weekends and local holidays)

4. Additional information needs to be collected from you to ensure the security and safety of your transaction

5. Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners

On our website, click on “Tracker” option from the header and enter your transaction code to check the status.Do you want to see how these steps work? Click the button below:https://www.youtube.com/watch?v=KF6lZCVO5IM&list=PLg0qQE_qTH0fSERtm7zde6xhS_ZNKCnIa&index=7" target="_blank">View Tutorial

If you wish to cancel a transaction you have made, please follow the following steps:Please Login to your ACE account and go to My Transactions.Click on the transaction you want to cancel and scroll down.In Inquiry, click on “Request Cancellation” and submit after entering the reason of cancellationDo you want to see how these steps work? Click the button below:https://www.youtube.com/watch?v=XHYtBJDb8CQ&list=PLg0qQE_qTH0fSERtm7zde6xhS_ZNKCnIa&index=8" target="_blank">View Tutorial

For payment collection, the receiver needs to provide the following details:

• Transaction number (also known as payment number, PIN or pin code)
• Beneficiary’s valid National ID Card of the destination country

Most transactions are successful in minutes; if you send money using a Debit card or Credit card.If you send money using an online bank transfer, it may take 1-2 banking days.Note: Following factors may also affect the delivery time:

• Accuracy of information (both personal data and beneficiary details).
• Difference in time zones.
• Operational working hours (unavailability of banks on weekends and local holidays).
• Additional information needs to be collected from you to ensure the security and safety of your transaction.
• Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners.

If you want to get transaction updates, follow the below steps:

• Login to the ACE APP
• Go to "More" Option.
• Navigate to the settings.
• Look for the "App Notification" and tap on the "Transaction Updates"
• You can control different types of notifications from here according to your choice.

If you want to change your mobile number, follow the below steps:

If you are using Mobile App

1. Login to the ACE APP.
2. Go to "More" Option.
3. Look for the “Phone Number” option and tap on it.
4. Enter your New Number and click on request.
5. You will receive a verification code on your registered email.
6. Enter the verification code and click “Verify Code”.
7. You will receive a verification code for your new number.
8. Enter the code to update your new number.

If you are using Website

1. Login to your account.
2. Go to "My Account" and click the "Mobile Number" option.
3. Click "Change Mobile Number" and click Next.
4. Verification An OTP code will be sent to your email.
5. Enter the OTP code and click "Verify Email Code".
6. Enter your new number and click on "Verify Mobile Number".
7. You will receive a verification code for your new number.
8. Enter the code to update your new number.

If you want to turn off your notifications, follow the below steps:

• Login to the ACE APP
• Navigate to the “Settings”
• Look for the "App Notification" and tap on it

You can control different types of notifications from here according to your choice.

To utilize your previous transaction, follow the below steps:

• Navigate to the Transaction history
• Tap on a specific transaction that you want to reuse
• Look for the “Reuse option” and tap on it
• Enter your Amount
• Swipe to pay and complete your transaction

Customer Fund Safeguarding Practices

• Segregation of Funds: We maintain a clear separation between customer funds and the company's operational or own funds. Customer funds are placed in designated accounts that are separate from our general business accounts until the customer's transaction has been successfully delivered to the intended beneficiary.
• Designated Accounts: Customer funds are held in designated bank accounts with reputable financial institutions. These banks are chosen based on their stability and their compliance with local and global regulations.
• Independent Audits: Regular, independent audits and reconciliations are conducted to ensure that customer funds are correctly segregated, and the firm is in compliance with the regulations. These audits provide additional layers of oversight and verification.