ACE has made Sending Money very easy. Just follow the simple steps as below

• Complete Registration
• Update Information (Personal Data and Address)
• Upload Identification Documents
• Create Transaction

To place the transaction, you need to Login your account and follow these simple steps:

• Select payment method
• Choose Destination Country
• Select payout option i.e. Cash Pick up or Bank Deposit
• Select payout location
• Enter amount
• Create or choose Beneficiary
• Confirm the Payment

If sending money using Debit card or Credit card, then mostly transactions are completed in minutes

If sending money using bank transfer method then transactions are completed in 3 banking days

Note: Following factors may also affect delivery times:

• Accuracy of Information (both your personal data and beneficiary details)
• Difference in time- zones
• Operational working hours (unavailability of banks on weekends and local holidays)
• Additional information needed to be collected from you for ensuring the security and safety of your transaction
• Uncontrollable circumstances, such as a rare instance of down time affecting one of our business partners

We'd advise you to check the individual country page for delivery methods and timescales.

• Cash Pickup
  Cash is available to collect instantly. It will be available for collection on next day if created after banking hours, week days and public holidays.
• Bank Deposits
  Bank deposits are facilitated within 2-3 business days. In case of incorrect bank details, it may incur additional delays.

There is no maximum limit when sending money with ACE, as long as you can meet the compliance requisites.

Please contact us on our direct helpline numbers regarding further details.

Our fee depends on source country, sending method with amount to be sent and receiving method as per destination country.

Note: There is no hidden fee with ACE and no additional charges/fee at receiving end.

For more details, visit our individual country page for live exchange rates and transaction fee.

Transferring money to a bank account, you may be asked to provide the following for successful processing of a bank deposit transaction:

• IBAN
  The International Bank Account Number is used in many countries around the world. The IBAN consists of alpha numeric characters varying in length as per financial institution
• BIC (or SWIFT):
  The Bank Identifier Code (sometimes called SWIFT) is either 8 or 11 digits long and includes numbers and letters

You may access your account by using password reset feature on the Login page. Simply click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address which will be required to reset the password.

Monday to Friday 24 Hours

Saturday and Sunday 9AM GMT to 6PM GMT

There are several ways to find answers for your raised concerns which are elucidated below::

• Via E-mail:
  Send us an e-mail on [email protected]
• Via LiveChat:
  Communicate with us from our chat option available on website.
• Via Skype:
  Contact us on our following Skype ID:  ace.helpline
• WhatsApp:
  Interact with us on following WhatsApp Number +447506328114
• Over the Phone:
  Call us on following helpline numbers:
  
  Austria
   +43 720 883671
  Belgium
   +44 16 1414 0270
  Canada
   +1 416 740 0022
  Cyprus
   +357 22 052815
  Denmark
   +45 78 77 33 62
  Estonia
   +44 16 1414 0270
  Finland
   +358 9 42452085
  France
   +33 1 82 88 49 22
  Germany
   +49 69 15325643
  Ireland
   +353 1 657 1588
  Italy
   +39 02 9475 2552
  Latvia
   +371 66 090 576
  Luxembourg
   +44 16 1414 0270
  Malta
   +44 16 1414 0270
  Netherlands
   +31 10 340 3063
  Norway
   +47 21 95 01 57
  Portugal
   +44 16 1414 0270
  Slovakia
   +421 2/330 069 42
  Slovenia
   +386 1 888 90 47
  Spain
   +34 932 20 27 04
  Sweden
   +46 42 311 29 68
  United Kingdom
   +44 16 1393 6999

ACE Money Transfer is an online portal so you can send money online and cash is not being facilitated at all

For payment collection, receiver needs to provide the following:

• Transaction number (also known as payment number, pin number or pin code)
• Beneficiary’s valid photo ID as per destination country

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Colored copy of passport
• Colored copy of full and provisional UK driving license
• Scan/copy of EU member state ID card with photo

Proof of address

• Utility bill.
• Bank statement.
• Bank letter.
• Employment letter
• Credit card statement
• NHS letter/GP card
• Official letter from any UK Government body

Proof of funds: As per declared Source

• Proof of funds: As per declared Source
• Pay/wage slips
• Credit card statement (document should contain identification such as name and account number)
• House sale receipt, car sale receipt, etc
• Bank loan documents (including mortgages)

Yes! ACE Money is a licensed and authorized payment institution (reference no 506692) regulated by the FCA (Financial Conduct Authority) and supervised by HMRC (Her Majesty's Revenue and Customs) so we offer the same security standards as you deserve

SOFORT deposits take 1-2 working days to clear with ACE Money Transfer

Online Bank Transfer takes 1-2 working days to clear with ACE Money Transfer