Most popular questions
ACE has made Sending Money easier for your complete peace of mind. Just follow the simple steps as below:
You can pay for your online transactions using:
We advise you to check the individual country page for delivery methods and timescales.
To place the transaction, you need to Login your account and follow these simple steps::
We may acquire any of the following documents as proof of identity for a transfer::
Proof of ID
Proof of address
Proof of funds: As per declared Source
(Compliance reserve the right to ask for any additional documents/reject payment)
If you are sending money using a Debit card or Credit card, then mostly transactions are completed in minutes.
If sending money using Online Bank Transfer method, then transactions are completed within 1-2 banking days.
Note: Following factors may also affect delivery times::
On our app, you can check the transaction status in “My Transaction” option.
On our website, click on “Tracker” option from the header and enter your transaction code to check the status.
If you wish to cancel a transaction you have made, please follow the following steps:
There is no maximum limit when sending money with ACE, as long as you can meet the compliance requisites.
Please contact us on our direct helpline numbers regarding further details.
With respect to sending money to different countries, ACE Money Transfer has been recognized as formidable leaders due to best affordable exchange rates.
Note: There is no hidden fee with ACE and no additional charges/fee at receiving end. For more details, visit our individual country page for live exchange rates and transaction fee.
ACE Money Transfer is an online portal so that you can send money online - Cash is not being facilitated at all.
For payment collection, the receiver needs to provide the following details::
Online Bank Transfer via Trustly takes 1-2 working days to clear with ACE Money Transfer
If you are transferring money to a bank account, you may be asked to provide the following details for the successful processing of a bank deposit transaction.
You may access your account by using the password reset feature on the Login page. Click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address to reset the password.
There are several ways to find answers for your raised concerns which are clarified below:
Monday to Friday – 8 AM to 8 PM (UK Standard Time)
Saturday and Sunday - 9 AM to 6 PM (UK Standard Time)
Yes – protecting your money and data is our prime priority
That’s why we are:
We’re here for you Monday to Friday 8 AM to 8 PM - Saturday and Sunday 9 AM to 6 PM (UK Standard Time)