ACE has made Sending Money very easy. Just follow the simple steps as below
You can pay for your transfer using:
We'd advise you to check the individual country page for delivery methods and timescales.
To place the transaction, you need to Login your account and follow these simple steps:
We may acquire any of the following documents as proof of identity for a transfer:
Proof of ID
Proof of address
Proof of funds: As per declared Source
(Compliance reserve the right to ask for any additional documents/reject payment)
If sending money using Debit card or Credit card, then mostly transactions are completed in minutes
If sending money using Online Bank Transfer method then transactions are completed in 1-2 banking days
Note: Following factors may also affect delivery times:
On our app, you can check the transaction status in “My Transaction” option.
On our website, click on “Tracker” option from the header and enter your transaction code to check the status.
If you wish to cancel a transaction you have made:
There is no maximum limit when sending money with ACE, as long as you can meet the compliance requisites.
Please contact us on our direct helpline numbers regarding further details.
Our fee depends on source country, sending method with amount to be sent and receiving method as per destination country.
Note: There is no hidden fee with ACE and no additional charges/fee at receiving end.
For more details, visit our individual country page for live exchange rates and transaction fee.
ACE Money Transfer is an online portal so you can send money online and cash is not being facilitated at all
For payment collection, receiver needs to provide the following:
Online Bank Transfer via Trustly takes 1-2 working days to clear with ACE Money Transfer
Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. Trustly holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC).
Trustly uses the highest encryption standard available, in addition to the banks' security system.
Transferring money to a bank account, you may be asked to provide the following for successful processing of a bank deposit transaction:
You may access your account by using password reset feature on the Login page. Simply click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address which will be required to reset the password.
There are several ways to find answers for your raised concerns which are elucidated below::
Monday to Friday 24 Hours
Saturday and Sunday 9AM GMT to 6PM GMT
Yes – protecting your money and data is our number one priority
That’s why we:
If you wish to block your account, please send a request at [email protected]
