ACE has made Sending Money very easy. Just follow the simple steps as below

• Complete Registration
• Update Information (Personal Data and Address)
• Upload Identification Documents
• Create Transaction

You can pay for your transfer using:

• Debit Card
• Credit Card
• Online Bank Transfer via Trustly

We'd advise you to check the individual country page for delivery methods and timescales.

• Cash Pickup
  Cash is available to collect instantly. It will be available for collection on next day if created after banking hours, week days and public holidays.
• Bank Deposits
  Bank Deposit delivery timescales vary per country but are usually credited within 1 - 2 business days. In case of incorrect bank details, it may incur additional delays.

To place the transaction, you need to Login your account and follow these simple steps:

• Select payment method
• Choose Destination Country
• Select payout option i.e. Cash Pick up or Bank Deposit
• Select payout location
• Enter amount
• Create or choose Beneficiary
• Confirm the Payment

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Colored picture of passport
• Colored picture of driving license
• Colored picture of EU member state ID card with photo

Proof of address

• Utility bill.
• Bank statement.
• Bank letter.
• Employment letter
• Credit card statement
• NHS letter/GP card
• Official letter from any Government body

Proof of funds: As per declared Source

• Pay/wage slips
• Credit card statement (document should contain identification such as name and account number)
• Solicitor Letter, House sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual Tax Returns)
• Self-assessment

(Compliance reserve the right to ask for any additional documents/reject payment)

If sending money using Debit card or Credit card, then mostly transactions are completed in minutes

If sending money using Online Bank Transfer method then transactions are completed in 1-2 banking days

Note: Following factors may also affect delivery times:

• Accuracy of Information (both your personal data and beneficiary details)
• Difference in time- zones
• Operational working hours (unavailability of banks on weekends and local holidays)
• Additional information needed to be collected from you for ensuring the security and safety of your transaction
• Uncontrollable circumstances, such as a rare instance of down time affecting one of our business partners

On our app, you can check the transaction status in “My Transaction” option.

On our website, click on “Tracker” option from the header and enter your transaction code to check the status.

If you wish to cancel a transaction you have made:

• Please Login to your ACE account and go to My Transactions.
• Click on the transaction you want to cancel and scroll down.
• Click on “Request Cancellation” and submit after entering the reason of cancellation

There is no maximum limit when sending money with ACE, as long as you can meet the compliance requisites.

Please contact us on our direct helpline numbers regarding further details.

Our fee depends on source country, sending method with amount to be sent and receiving method as per destination country.

Note: There is no hidden fee with ACE and no additional charges/fee at receiving end.

For more details, visit our individual country page for live exchange rates and transaction fee.

ACE Money Transfer is an online portal so you can send money online and cash is not being facilitated at all

For payment collection, receiver needs to provide the following:

• Transaction number (also known as payment number, pin number or pin code)
• Beneficiary’s valid photo ID as per destination country

Online Bank Transfer via Trustly takes 1-2 working days to clear with ACE Money Transfer

Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. Trustly holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC).

Trustly uses the highest encryption standard available, in addition to the banks' security system.

Transferring money to a bank account, you may be asked to provide the following for successful processing of a bank deposit transaction:

• IBAN
  The International Bank Account Number is used in many countries around the world. The IBAN consists of alpha numeric characters varying in length as per financial institution
• BIC (or SWIFT):
  The Bank Identifier Code (sometimes called SWIFT) is either 8 or 11 digits long and includes numbers and letters

You may access your account by using password reset feature on the Login page. Simply click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address which will be required to reset the password.

There are several ways to find answers for your raised concerns which are elucidated below::

• Via E-mail:
  Send us an e-mail on [email protected]
• Via LiveChat:
  Communicate with us from our chat option available on website.
• WhatsApp:
  Interact with us on following WhatsApp Number +447506328114
• Over the Phone:
  Call us on following helpline numbers:
  
  Austria
   +43 720 883671
  Belgium
   +44 16 1414 0270
  Cyprus
   +357 22 052815
  Denmark
   +45 78 77 33 62
  Estonia
   +44 16 1414 0270
  Finland
   +358 9 42452085
  France
   +33 1 82 88 49 22
  Germany
   +49 69 15325643
  Ireland
   +353 1 657 1588
  Italy
   +39 02 9475 2552
  Latvia
   +371 66 090 576
  Luxembourg
   +44 16 1414 0270
  Malta
   +44 16 1414 0270
  Netherlands
   +31 10 340 3063
  Norway
   +47 21 95 01 57
  Portugal
   +44 16 1414 0270
  Slovakia
   +421 2/330 069 42
  Slovenia
   +386 1 888 90 47
  Spain
   +34 932 20 27 04
  Sweden
   +46 42 311 29 68
  United Kingdom
   +44 16 1393 6999

Monday to Friday 24 Hours

Saturday and Sunday 9AM GMT to 6PM GMT

Yes – protecting your money and data is our number one priority

That’s why we:

• Are verified by MasterCard and Visa
• Fully regulated by the UK Financial Conduct Authority (FCA)
• Registered by Her Majesty’s Revenue and Customs (HMRC)
• Use world-class compliance

If you wish to block your account, please send a request at [email protected]