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ACE has made Sending Money easier for your complete peace of mind. Just follow these simple steps

1. Create an account using our website portal or app.

2. Complete your profile with basic details and identification documents.

3. Choose destination country, desired payout option and enter receivers details.

4. Pay for the transaction using your Debit/Credit Card or your Bank Account.

You can pay for your online transactions using:

1. Debit Card

2. Credit Card

3. Online Bank Transfer via Trustly

To place the transaction, you need to Login your account and once the dash board opens follow these simple steps:

1.Click on send money

2.Choose Destination Country

3.Select payout option i.e. Cash Pick up or Bank Deposit

4.Select payout location

5.Enter amount

6.Create or choose Beneficiary

7.Confirm Bank details (For bank deposit only)

8.Select payment method

9.Confirm the Payment

We may acquire any of the following documents as proof of identity for a transfer:

1.Proof of ID

2.Colored picture of passport

3.Colored picture of driving license

4.Colored picture of EU member state ID card with photo

5.Proof of address

6.Utility bill

7.Bank statement

8.Bank letter

9.Employment letter

10.Credit card statement

11.NHS letter/GP card

12.Official letter from any Government body

13.Proof of funds: As per declared Source

14.Pay/wage slips

15.Credit card statement (Document must contain identification such as name and account number)

16.Solicitor Letter, House sale receipt, car sale receipt, etc.

17.Bank loan documents (including mortgages)

18.P60 or P21(Annual Tax Returns)

19.Self-assessment

Note: Compliance reserve the right to ask for any additional documents/reject payment

1.If you are sending money using a Debit card or Credit card, then mostly transactions are completed in minutes.

2.If sending money using Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Following factors may also affect delivery times:

1.Accuracy of Information (both your personal data and beneficiary details)

2.Difference in time- zones

3.Operational working hours (unavailability of banks on weekends and local holidays)

4.Additional information needs to be collected from you to ensure the security and safety of your transaction

5.Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners

On our website, click on “Tracker” option from the header and enter your transaction code to check the status.

If you wish to cancel a transaction you have made, please follow the following steps: 1.Please Login to your ACE account and go to My Transactions. 2.Click on the transaction you want to cancel and scroll down. 3.In Inquiry, click on “Request Cancellation” and submit after entering the reason of cancellation

For payment collection, the receiver needs to provide the following details:Transaction number (also known as payment number, PIN or pin code)Beneficiary’s valid National ID Card of the destination country

Online Bank Transfer via Trustly takes 1-2 working days to clear with ACE Money Transfer.