Sending money online with ACE money transfer is as easy as it gets. All you need to do is:

1. Create an account using our website or mobile app.
2. Complete your profile with basic details and required documents.
3. Choose the destination country, and desired payout option, and enter the receiver’s details.
4. Pay for the transaction using your Debit/Credit Card or your Bank Account.

Do you want to see how these steps work?
Click the button below:

View Tutorial

You can pay for your online transactions using:

1. Debit Card
2. Credit Card
3. Online Bank Transfer via Trsutly (Except UK)
4. Ecospend Only from the UK for online bank transfer method.
5. Google Pay
6. Apple Pay
7. Giropay (Germany only)
8. Bancontact (Belgium only)
9. iDeal (Netherlands only)

To place the transaction, you need to Login your account and once the dash board opens follow these simple steps:

1. Click on send money
2. Choose Destination Country
3. Select payout option, i.e. Cash Pick up or Bank Deposit
4. Select payout location
5. Enter amount
6. Create or choose Beneficiary
7. Confirm Bank details (For bank deposit only)
8. Select payment method
9. Confirm the Payment

Do you want to see how these steps work?
Click the button below:

View Tutorial

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Utility bill
  
• Bank statement
• Bank letter
• Employment letter
• Credit card statement
• NHS letter/GP card
• Official letter from any Government body

• Pay/wage slips
• Credit card statement (Document must contain identification such as name and account number)
• Solicitor Letter, House sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual Tax Returns)
• Self-assessment

1.If you are sending money using a Debit card or Credit card, then mostly transactions are completed in minutes.

2.If sending money using Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Following factors may also affect delivery times:

1.Accuracy of Information (both your personal data and beneficiary details)

2.Difference in time- zones

3.Operational working hours (unavailability of banks on weekends and local holidays)

4.Additional information needs to be collected from you to ensure the security and safety of your transaction

5.Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners

On our website, click on “Tracker” option from the header and enter your transaction code to check the status.

Do you want to see how these steps work?
Click the button below:

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If you wish to cancel a transaction you have made, please follow the following steps:

• Please Login to your ACE account and go to My Transactions.
• Click on the transaction you want to cancel and scroll down.
• In Inquiry, click on “Request Cancellation” and submit after entering the reason of cancellation

Do you want to see how these steps work?
Click the button below:

View Tutorial

For payment collection, the receiver needs to provide the following details:

• Transaction number (also known as payment number, PIN or pin code)
• Beneficiary’s valid National ID Card of the destination country

Most transactions are successful in minutes; if you send money using a Debit card or Credit card.If you send money using an online bank transfer, it may take 1-2 banking days.Note: Following factors may also affect the delivery time:

• Accuracy of information (both personal data and beneficiary details).
• Difference in time zones.
• Operational working hours (unavailability of banks on weekends and local holidays).
• Additional information needs to be collected from you to ensure the security and safety of your transaction.
• Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners.

You can edit or change your transaction details by following the option.

• Log in to your account.
• Go to History Option
• Click on the Transaction that you want to amend
• Click on Edit
• Tap on receiver info, select, or add a receiver.
• Click on Update.

• Log in to your account.
• Go to My Transaction Option.
• Click on View details for a transaction that you want to amend.
• Click on Edit Payment.
• Add receiver details and update.

Your request will be processed instantly, and the name of the receiver will be updated.