How to file a Complaint

    You can share your concerns through any of the following channels:

  • Email: Send details of your complaint (including transaction info, if applicable) to complaints@acemoneytransfer.com.
  • Live Chat: Available 24/7 via the ACE Money Transfer App or website—simply provide your issue and our team will assist you.
  • Phone: You can also contact us by dialling the appropriate number of your country.

Our Complaint Process

 

    We handle every complaint with care, transparency, and fairness. Our team works to understand your issue and provide a prompt, satisfactory resolution. If needed, we will guide you through further steps and escalation options.

Why Your Complaint Matters

    Your feedback helps us improve our services, strengthen accountability, and deliver a better experience for all customers.

 

Not Satisfied with the Outcome?

    If your complaint isn’t resolved within 40 business days, or you’re unhappy with the final response, you can escalate it to the Financial Services and Pensions Ombudsman (FSPO):

Europe - FSPO

(Ireland, Italy, Spain, Denmark, Belgium, France, Portugal, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Slovakia)

You can contact the Financial Services and Pensions Ombudsman (FSPO) for support with your financial complaint:

Website: https://www.fspo.ie/

Phone: +353 1 567 7000

Email: info@fspo.ie