At ACE Money Transfer, we strive to deliver exceptional service to all our customers. We understand that trust is earned through consistent, high-quality experiences. Should our services ever fall short of your expectations, please know that your concerns are taken seriously. Your feedback not only helps us resolve individual issues but also drives improvements across our entire operation, ensuring that our remittance services remain secure, reliable, and transparent.
We offer multiple convenient channels for you to share your concerns. Please choose the option that best suits you.
Send your complaint to our Complaint Handling Team at complaints@acemoneytransfer.com. Please include relevant transaction details (if applicable) to help us understand your issue.
You can also file your complaint directly through chat option available 24/7 in your login in ACE Money Transfer Mobile App or on Website. Just provide the details of your issue there, and our team will guide you through the process and ensure your concerns are addressed promptly.
You can also contact us by dialing the appropriate number for your country listed below.
Complaint procedures and ombudsman information may vary by sending region. Please select your region to view the correct escalation contacts.
Francia
+33 1 82 88 49 22
Slovenia
+386 1 888 90 47
Finlandia
+358 9 42452085
Germania
+49 69 15325643
Spagna
+34 932 20 27 04
Italia
+39 02 9475 2552
Lettonia
+44 161 3936 999
Norvegia
+47 21 95 01 57
Romania
+40312294792
Lituania
+370 5 214 0885
Svezia
+46 42 311 29 68
Regno Unito
+44 161 3936 999
Paesi Bassi
+31 10 340 3063
Danimarca
+45 78 77 33 62
Irlanda
+353 1 657 1588
Slovacchia
+421233006942
Austria
+43 720 883671
Cipro
+357 22 052815
Greece
+302111983340
Australia
+61 399173631
Portugal
+351300500422
Poland
+48221046260
Canada
+1 416 740 0022
Switzerland
+41317776057