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A Quick Guide to Changing Your Phone Number in the ACE Mobile App

26 Apr 2024

ACE Money Transfer offers a secure and convenient method to send money abroad and provide financial assistance. Their mobile app is designed to make international money transfers easy, enabling you to help your loved ones with just a few taps on your phone.

To receive top-notch service and avoid any interruptions in your transfers, it's important to ensure your contact details are updated in the app, especially your phone number. Here is a brief guide on updating your phone number in the ACE mobile app.       

Steps to Change Your Phone Number in the ACE Mobile App 

Ensuring your contact information is always updated in the ACE Money Transfer mobile app for a seamless and safe experience is essential. Make sure your phone number is accurate. Here are simple steps to update your phone number:   

Exploring the "More" Section

  • Open the ACE Mobile App on your device.
  • Sign in to your account with your current login information.
  • After logging in, head to the "More" section. It is in the lower right corner of the app's main screen.   

Find the "Phone Number" Feature

  • In the "More" section, select the "Phone Number" option. 
  • This is present alongside a sub-menu titled "My Cards." 

Input the New Number and Verification

  • Your registered phone number is displayed on the "Phone Number" screen.
  • A tab will be located directly below the new number.
  • Please provide your updated phone number in the specified field so that you can make money transfers.
  • After inputting the information, simply select the "Request" button.

Confirming Your Previous and Current Phone Number

  • ACE Money Transfer will send two verification codes via SMS to your old and newly entered phone numbers. 
  • Please input the verification codes you have received into the specified field in the application.
  • Click on "Verify" to finish the update process.

Your phone number will be updated successfully in the ACE Money Transfer mobile app. You will now receive important notifications and updates regarding your transfers on your new phone number. 

Prerequisites for Changing Your Mobile Number

Before you go ahead and update your phone number in the ACE Mobile App, ensure you have the following, or else you will not be able to change your number in the ACE Mobile App. 

Current ACE Money Transfer Account

You must have a pre-existing ACE Money Transfer account to update your contact information. Make sure to download the app and set up an account to enjoy the ease and safety of your money transfer.    

Updated Contact Information  

Ensure you have a new phone number to link to your account. This number will be utilized for crucial communication and updates concerning your money transfer

Access to Phones (Current & New, if possible)

When switching phones, it's important to have your current phone with the ACE Mobile App installed and your new phone on hand. This will facilitate a more seamless and quicker update process. However, if only your current phone is accessible, you can still update your number by following the steps outlined in this guide.       

How Should You Proceed if Your Phone Number Needs to be updated?    

Because of the increasing online threats, it is necessary to connect your phone number with the ACE Mobile App and put it on 2 Factor Authorization. If you followed the steps outlined in this guide but your phone number wasn't successfully updated, here are some additional tips for changing your phone in the ACE Mobile App:           

Try the Process Again  

Occasionally, temporary problems may arise due to technical glitches. Take a moment to exit the app entirely and then reopen it. Follow the steps in this guide closely to ensure you have entered your new phone number correctly.   

Check out the Tutorial Video     

This blog contains a video tutorial illustrating updating your phone number. Make sure you watch the tutorial. Observing the visual demonstration could offer more clarity and assist in troubleshooting any possible issues.

You can watch the official ACE Money Transfer tutorial here for a visual demonstration of how to change your phone number.   

Reach Out to Customer Support 

If you've followed the earlier recommendations and your phone number still needs to be updated, contact ACE Money Transfer's customer support.   

Seamless Transactions Begin with an Updated Phone Number

Ensuring your phone number is updated in the ACE Money Transfer mobile app to guarantee a safe process is essential. It guarantees that you will get important notifications and updates about your transactions promptly and smoothly. Make sure to double-check all the details. You can easily change your number by following the steps in this guide while making global money transfers. 


What happens to account information after changing the phone number?

Your account details, such as transaction history and preferences, should stay the same even if you update your phone number. Double-check your settings to ensure everything is current.

Could changing my phone number impact my account security?

Altering your phone number can boost account security. Remember to keep your security settings current, including two-factor authentication and other security features linked to your new phone number.

Is there any charge for updating my phone number in the ACE Mobile App?    

There may be a fee for changing your phone number on the ACE Mobile App. Check out the app's terms and conditions or contact customer support to clarify fees for global money transfers.

How long will my updated phone number be reflected in the ACE Money Transfer app?

Your updated phone number should be reflected in the ACE Money Transfer app shortly after verification. However, in some cases, it may take a few minutes to update. 


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