ACE Money Transfer
ACE Money Transfer
11 Nov 2026
Sending money internationally through HSBC involves more than choosing a destination and entering a payment amount. The available services, supported currencies, transfer limits and receiving-bank arrangements can vary depending on the country where the sender holds an account.
This is particularly important for people sending money to Bangladesh, where HSBC has started winding down its Retail Banking business. From 1 April 2026, HSBC Hong Kong's guidance confirms that telegraphic transfers to personal HSBC Bangladesh accounts are rejected by the receiving bank.
This guide explains HSBC international money transfer options, including HSBC Global Money, online and mobile banking, SWIFT payments, fees and exchange rates. It also explores alternative ways to send money to Bangladesh through ACE.
HSBC offers several ways for eligible customers to make international payments. The available options depend on the HSBC entity where the customer holds an account, the type of account, the destination and the payment currency.
Depending on the market, customers may be able to use:
HSBC online banking.
The HSBC mobile banking app.
HSBC Global Money Transfers.
An HSBC Global Money Account.
Conventional international wire or telegraphic transfers.
These services have different purposes. A Global Money Account is a digital multi-currency account, whereas Global Money Transfers is an international payment service. Conventional wire transfers are another option and may be arranged through online banking, a mobile app or a branch, depending on the local HSBC service.
HSBC's international banking services provide an overview of its cross-border banking and payment options. However, customers should check the services available through their own HSBC banking entity rather than assume that every feature is offered in every country.
HSBC transfers include the Global Money Account, Global Transfers, and Global View, giving eligible customers different ways to hold, convert, send, spend, and manage money across supported currencies through the HSBC mobile banking app in the markets where these services are available.
The account can be useful for customers who manage money in different currencies. Instead of converting every payment immediately into one home currency, they can hold balances in the currencies supported by their particular account.
HSBC's official Global Money account information, checked on 9 November 2026, lists availability in the UK, United States, UAE and through HSBC Expat in Jersey. Eligibility requirements and account features vary by market, and availability may change. Customers should check HSBC's current product information and local eligibility criteria before applying.
The currencies customers can hold in a Global Money Account depend on the HSBC entity providing it. For example, HSBC Expat lists the following 19 currencies for its Global Money Account, checked on 9 November 2026:
British pound sterling (GBP)
United States dollar (USD)
Euro (EUR)
United Arab Emirates dirham (AED)
Australian dollar (AUD)
Canadian dollar (CAD)
Hong Kong dollar (HKD)
Japanese yen (JPY)
South African rand (ZAR)
Swedish krona (SEK)
Swiss franc (CHF)
New Zealand dollar (NZD)
Singapore dollar (SGD)
Chinese yuan renminbi (CNY)
Czech koruna (CZK)
Danish krone (DKK)
Norwegian krone (NOK)
Polish zloty (PLN)
Thai baht (THB)
This list applies to the HSBC Expat account and should not be treated as a universal currency list for every Global Money customer. HSBC also explains that customers may be able to send and spend money in more currencies than they can hold as account balances.
Although the names are similar, HSBC Global Money and Global Money Transfers refer to different services.
HSBC Global Money Account is a digital multi-currency account. Eligible customers can use it to hold balances in supported currencies, convert money, receive money payments and manage foreign currency through the HSBC mobile banking app.
HSBC Global Money Transfers is an international payment service that allows eligible HSBC customers to send money to overseas accounts. Depending on the sending market and destination, payments may be made to other HSBC accounts or accounts held with different banks.
The transfer service is available in selected HSBC markets, checked on 9 November 2026, including the UK, the United States, the United Arab Emirates, Hong Kong, Singapore, India, Australia and HSBC Expat in Jersey. The currencies and destinations available depend on the service and the customer's location.
Customers in supported markets may be able to arrange international payments through HSBC online banking or the mobile banking app. The exact steps and menu names can differ between HSBC entities and account types. In HSBC UK guidance, checked on 9 November 2026, HSBC Global Money transfers can be made up to £50,000 per day, subject to account eligibility and market rules.
A general process for making an international payment is:
Log in to HSBC Online Banking or open the HSBC Mobile Banking app to initiate an international payment. Eligible customers can access the service 24/7 for supported currencies and destinations, as stated in HSBC's official guidance, checked on 9 November 2026. Availability and processing times may vary by destination, currency, and banking hours.
Go to the Pay and Transfer section.
Select the option for international payments or overseas transfers.
Choose the destination country or territory.
Select the HSBC account from which the payment will be made.
Add a new recipient or select one from existing payees.
Enter the beneficiary's details, including their name, account number and the required bank code.
Select the payment currency and enter the amount.
Review the exchange rate, applicable charges and estimated delivery time.
Confirm the payment using the security verification method required by HSBC; for a first transfer set up in online banking, this may include authorising it with a secure key.
The information requested may vary according to the destination. Customers may need to provide a SWIFT/BIC code, IBAN, local bank code, recipient address or payment purpose.
HSBC's international transfer guidance explains how eligible customers can select a destination, enter recipient details and arrange a payment through the mobile banking service.
HSBC UK customers should check which international payment options are available for their particular account. Eligible customers can use HSBC Global Money Transfers or another supported international payment service through the HSBC app or online banking. HSBC's official guidance, checked on 9 November 2026, confirms 24/7 access to online international payments. Availability and processing times may vary by payment method, destination, and currency.
When setting up a new international payee, the customer may be asked to provide the recipient's full name, account number or IBAN, bank identifier and address. The exact details depend on the destination country's banking requirements.
Customers should also check the payment limits and any verification requirements that apply to their account. For most customers, the phone limit is up to £10,000, while Premier customers may have a higher phone limit of up to £10 million, as of 9 November 2026. If the app does not display the required destination or payment option, they should consult HSBC's official guidance or contact the relevant HSBC support team.
A conventional international bank transfer may use the SWIFT network to exchange payment instructions between financial institutions. SWIFT provides a standardised system for financial messaging, helping banks communicate payment information across borders.
For an international wire transfer, the sender may need to provide:
Recipient's full name.
Recipient's bank account number or IBAN, where applicable.
Receiving bank's name.
SWIFT/BIC code.
Local bank code or sort code, where required.
Recipient's address.
Branch details, if requested.
Payment reference or purpose of transfer.
According to HSBC UK's official international payment guidance, checked on 9 November 2026, customers can send up to £50,000 online or through the mobile app. The phone transfer limit is £10,000 for most customers, while Premier customers may transfer up to £10 million by phone. These limits are subject to HSBC's terms and may change.
A SWIFT/BIC code identifies a financial institution for international financial messaging. It does not necessarily identify the beneficiary's individual account or replace other local banking details.
Some international payments may also pass through an intermediary or correspondent bank. This can happen when the sending and receiving banks do not have a direct arrangement for settling payments in the selected currency. In some cases, additional fees may be deducted during processing, which can reduce the amount received.
Before arranging a transfer, HSBC customers should obtain the beneficiary's banking details directly from the recipient or receiving bank. They should not assume that a SWIFT code alone is sufficient to complete an international payment.
HSBC announced on 30 July 2025 that it would wind down its International Wealth and Premier Banking business in Bangladesh, which forms part of its Retail Banking operations. The bank stated that the process would take place in phases and that it would stop accepting new retail customers with immediate effect.
The announcement also clarified that HSBC's Corporate and Institutional Banking business in Bangladesh would not be affected by the retail banking decision. The bank intended to continue serving corporate and institutional customers.
The details are available in HSBC's official Bangladesh announcement.
This is an important consideration for anyone arranging an international payment to a beneficiary with a personal HSBC account in Bangladesh.
HSBC Hong Kong's official transfer FAQ states that, with effect from 1 April 2026, telegraphic transfers to personal accounts with HSBC Bangladesh are rejected by the receiving bank because of the phased Retail Banking wind-down.
The same guidance confirms that customers can still send money to HSBC Bangladesh corporate accounts through HSBC Hong Kong's telegraphic transfer service.
This restriction should be understood in the context of the specific HSBC Hong Kong telegraphic transfer service described in its guidance. It should not be interpreted as confirmation that every international payment service or every sending bank applies the same restriction.
Customers can check HSBC Hong Kong's international transfer FAQ for the published information.
Personal account holders should consult HSBC Bangladesh for information about their accounts and the services that remain available during the phased wind-down. The bank's personal banking information page provides access to published notices, account information and customer resources.
Before arranging an international payment, the sender should:
Ask the recipient to confirm the current status of their HSBC account.
Check whether the receiving account can accept the intended type of international payment.
Confirm whether the sending bank supports the transfer route.
Ask the sending bank what happens if the receiving bank rejects the payment.
Check whether any charges may apply if a transfer is returned.
This is not financial or legal advice. Please consult a qualified professional.
A payment that was accepted previously may not necessarily be accepted under the current arrangements. The sender should confirm the receiving account's eligibility before initiating another transfer.
The SWIFT/BIC code listed for HSBC in Bangladesh Bank's published RTGS System Rules is HSBCBDDH.
However, the code appears in an older Bangladesh Bank document. It should therefore be treated as a reference rather than confirmation that it is suitable for every current international payment.
Anyone arranging a conventional international wire transfer should confirm the receiving bank's current SWIFT/BIC instructions directly with HSBC. They should also check whether the intended beneficiary account is eligible to receive the payment.
A correct SWIFT code does not override restrictions on a receiving account. In particular, using HSBCBDDH does not make a personal HSBC Bangladesh account eligible to receive a telegraphic transfer through the HSBC Hong Kong service covered by the restriction effective from 1 April 2026.
The code can be checked in Bangladesh Bank's published RTGS System Rules.
The cost of an HSBC international money transfer depends on the customer's banking entity, account type, destination, currency and payment method.
Possible charges include:
HSBC's international payment fee.
Foreign currency conversion costs.
Intermediary or correspondent bank charges.
Receiving bank fees.
Other charges applied by banks involved in processing the payment.
HSBC Expat's Global Money Account offers fee-free Global Money Transfers for eligible customers. This applies to customers who hold an eligible HSBC Expat Bank Account, are registered for online banking and use the HSBC Expat Mobile Banking app. The account has no holding fee, and HSBC states that Global Money Transfers have no HSBC or correspondent bank fees. However, receiving banks or other intermediaries may charge fees, and charges can vary by payment route and transaction.
For example, HSBC Expat's Global Money Account information, checked on 9 November 2026, confirms that there is no account fee and that eligible Global Money transactions are fee-free. These conditions apply specifically to the Global Money service and do not mean all HSBC international payments are free. Customers should check the applicable Global Money transfer fees and conditions before sending a payment, as fees and eligibility may vary.
The exchange rate determines how much the recipient receives after the sending currency is converted into the payout currency.
For example, someone sending pounds sterling to a beneficiary receiving Bangladeshi taka should review the conversion rate and the amount the recipient is expected to receive before confirming the payment.
Exchange rates can change, and the rate displayed before confirmation may be indicative rather than final. HSBC Expat explains that its Global Money exchange rates are updated during market hours and that the final rate is set when the customer confirms the transfer. Different HSBC services may apply different exchange-rate conditions.
Customers should review the rate, the amount being sent, the expected recipient amount and any applicable charges before confirming an international payment.
The delivery time for an international transfer depends on the destination, currency, payment method, receiving bank and any intermediary institutions involved.
HSBC does not provide one delivery estimate that applies to every international payment. For example, according to HSBC Expat's official international payment guidance, checked on 9 November 2026, transfers between eligible HSBC accounts are generally processed instantly, while payments to non-HSBC accounts typically take one to three days through online or mobile banking. These are estimated timeframes, not guaranteed delivery times, and may vary depending on the destination, currency, receiving bank and security checks. Other HSBC markets and payment routes may have different processing times.
Factors that can affect delivery include:
The destination country's banking hours.
Market hours for the relevant currency.
Weekends and public holidays.
Intermediary bank processing.
Incorrect or incomplete beneficiary details.
Additional verification requirements.
Regulatory or compliance checks.
A payment initiated outside the relevant processing hours may not be handled until the next business day. A receiving bank may also need additional information before crediting the beneficiary's account.
Customers should check the delivery estimate displayed by their own HSBC service before confirming a transfer. The HSBC Expat Global Money information provides an example of how delivery times can differ by payment route.
The tracking options available depend on the HSBC entity and the type of payment. Customers may be able to review eligible payment details through online banking or the mobile banking app.
If a transfer is delayed, the sender should:
Log in to HSBC online banking or the mobile banking app.
Open the payment history or international transfer details.
Check the available transaction information and payment reference.
Review the beneficiary details entered when the payment was arranged.
Contact HSBC if the payment has not reached the recipient within the expected period.
This is not financial or legal advice. Please consult a qualified professional.
The sender should keep the payment confirmation and reference number when contacting the bank. If the receiving bank rejects the payment, the sender should ask HSBC whether the funds are being returned and whether any charges will be deducted.
A debit from the sender's account does not, by itself, confirm that the recipient has received the money.
If a personal HSBC Bangladesh account cannot receive the intended international payment, the sender and recipient may need to consider another eligible receiving bank or payout method.
ACE Money Transfer Limited is authorised by the UK Financial Conduct Authority (FCA) as an Authorised Payment Institution (API) under Firm Reference Number (FRN) 506692 to provide payment services in the UK. ACE Money Transfer offers services for sending money to Bangladesh, including bank deposits, cash pickup and supported mobile wallet payments. Its FCA authorisation can be verified through the FCA Financial Services Register. This information was checked on 9 November 2026. The options available can depend on the sending country and the payout methods displayed when the customer creates a transaction.
ACE's Bangladesh destination page lists bank deposits, cash pickup and mobile-wallet payouts, including bKash, Nagad, Rocket and UPay. bKash also lists ACE Money Transfer among its remittance providers in its official remittance directory. Rocket is operated by Dutch-Bangla Bank PLC, as confirmed by Bangladesh Bank. Available payout options may vary by sending country and transaction. Customers should check the available options for their sending country before making a transfer.
The general process for making an eligible transfer through ACE is:
Create an account through the ACE website or mobile app.
Log in and select Bangladesh as the destination country.
Enter the amount you want to send.
Select an available payout method, such as bank deposit, cash pickup or mobile wallet.
Enter the recipient's details according to the selected payout method.
Review the exchange rate, transfer fee and expected recipient amount. Exchange rates fluctuate and the rate you receive may differ from any rates quoted. Always check the live rate at acemoneytransfer.com before sending.
Select an available payment method.
Confirm the transaction and keep the reference number for tracking.
The information required may vary according to the payment method and the sending country. ACE's frequently asked questions explain the registration process, payment methods and general requirements for completing a transfer.
Importantly, ACE's general bank deposit service to Bangladesh does not confirm that personal HSBC Bangladesh accounts are supported. Customers should check the recipient-bank options displayed on the ACE website or app before proceeding. If HSBC is not listed as an available receiving bank, the sender should discuss another eligible bank account or payout method with the recipient.
ACE displays the applicable transfer fee and exchange rate during the transaction process. The final cost can depend on the sending country, transfer amount, payment method and destination.
ACE's official FAQ, checked on 9 November 2026, states that most debit- and credit-card-funded transactions are estimated to be completed within minutes, while online bank transfer payments generally take one to two banking days. These are indicative timeframes, not guaranteed delivery times. Actual transfer times may vary by sending and receiving country, payout method, banking hours, public holidays and additional verification requirements. These are general estimates and are not guaranteed delivery times for every Bangladesh transaction. Rates and fees may vary. Visit acemoneytransfer.com for current rates.
The receiving method and the recipient bank's processing arrangements may also affect when the funds become available. Customers should review the final quote and estimated delivery time before confirming the transfer.
It depends on the account type and the sending bank's payment service. HSBC Hong Kong states that telegraphic transfers to personal HSBC Bangladesh accounts are rejected from 1 April 2026 because of the Retail Banking wind-down. Its guidance confirms that corporate-account transfers remain available through its telegraphic transfer service.
Bangladesh Bank's published RTGS System Rules list HSBCBDDH as the SWIFT/BIC code for HSBC in Bangladesh. As the document is older, customers should confirm the currently accepted payment details directly with HSBC before arranging an international wire transfer.
It is a digital multi-currency account that allows eligible customers to hold, convert, send and spend money in supported foreign currencies. It is available in selected HSBC markets and is managed through the relevant mobile banking service.
Charges depend on the account, service, destination and currency. Some Global Money services are fee-free for eligible transactions, but other international payments may involve HSBC fees, currency conversion costs or charges from intermediary and receiving banks.
Delivery times depend on the payment service and destination. According to HSBC Expat's official international transactions guidance, checked on 9 November 2026, transfers between eligible HSBC accounts are generally processed instantly, while payments to non-HSBC accounts through online or mobile banking typically take one to three days. These are indicative timeframes, not guarantees, and actual delivery may vary depending on the destination, currency, receiving bank and security checks.
Customers can review eligible payment details through HSBC online banking or the mobile banking app. They should keep the payment reference and contact HSBC if a transfer is delayed, rejected or returned.
ACE offers bank deposits, cash pickup and supported mobile wallet payments to Bangladesh. However, customers should check the live recipient-bank list before sending money, as the availability of personal HSBC Bangladesh accounts has not been confirmed.
HSBC provides several ways to make international payments, including online banking, mobile transfers, Global Money services and conventional wire transfers. The available options, fees and delivery times depend on the customer's HSBC entity, account eligibility and destination.
For Bangladesh, the phased Retail Banking wind-down has introduced an important restriction: HSBC Hong Kong states that telegraphic transfers to personal HSBC Bangladesh accounts are rejected from 1 April 2026. Customers should therefore confirm the recipient's account eligibility before making a payment. If another receiving method is needed, ACE offers bank deposit, cash pickup and supported mobile wallet options for Bangladesh, subject to the services available from the sender's country.
Disclaimer: This article is intended for general informational and educational purposes only and should not be construed as legal, regulatory, tax, business, or financial advice. While reasonable efforts have been made to ensure that all facts, figures, and data are accurate and valid as of the date of publication, no warranty or guarantee is given as to the ongoing completeness, accuracy, or currency of the information.
The content is based on information available at the time of publication. Regulations, government policies, market conditions, and service offerings may change over time and vary across jurisdictions and providers. As a result, some information may no longer be current or applicable. Readers should independently verify all information and consult qualified professional advisors before making any financial, legal, or business decisions.
