15 Dec 2025
Do you often wonder: “Where can my family pick up cash when I send money from Italy to Kenya?”
It’s a common concern among expats. Cash pickup is still one of the most trusted methods for families in Kenya especially in towns or areas where not everyone uses digital banking.
With ACE Money Transfer, your recipients can collect money quickly and safely from a wide network of authorised payout partners across Kenya. This guide explains exactly how cash pickup works, how your family can find the nearest location, and what to do if there’s no agent nearby.
Yes, ACE supports nationwide cash pickup in Kenya through authorised payout agents and partner banks. These locations allow your family to collect the money you send from Italy in person, using an ID and transaction number.
If your recipient prefers digital options, ACE also offers mobile wallet transfers (M-PESA, Airtel, Telkom) and bank deposits.
ACE doesn't publish a full list online for security and accuracy reasons. Instead, your recipient can:
This method guarantees the information is always updated—important because payout partners often change or expand.
Cash pickup for money transfer from Italy to Kenya are typically available in:
More rural towns may also have available agents, depending on the payout partners added over time.
Because agent networks expand often, the ACE app is the most reliable way to confirm active locations instantly.
ACE gives you alternative delivery options that solve this problem easily:
Perfect for recipients in remote areas. Money appears instantly in their phone wallet.
Money goes straight to their bank account for withdrawal at any ATM or branch.
These options ensure your transfer from Italy still reaches your loved ones — even if the nearest cash pickup point is far away.
Cash pickup remains trusted to because:
You choose the method — but cash pickup continues to be a reliable option for many Kenyan families.
Here is a step by step guide to send money oline from Italy to Kenya using ACE:
They can pick up money once ACE confirms that it’s ready for collection.
Remittances from abroad play a vital role for many Kenyan households. According to Kenyan Wall street, diaspora inflows to Kenya reached about KES 640.8 billion in 2024. It highlights how essential overseas support is for families across cities and rural areas.
By using ACE to remit money to Kenya, you directly contribute to this lifeline — helping with education, bills, healthcare, or everyday needs.
If you want a secure, fast, and convenient way for your family to collect cash in Kenya, ACE makes the process seamless from Italy to any major city or town. And if cash pickup isn’t nearby, mobile wallets or bank deposits are still instant choices.
Ready to send support home? Download the ACE app today and make your first online money transfer from Italy to Kenya confidently.
Your family can collect cash from ACE-authorised payout partners and bank branches across cities like Nairobi, Mombasa, Nakuru, Eldoret, Kisumu, and many more. The best way to confirm a live location is by checking the ACE app or website using their town or postal code.
Simply check the ACE app or website, enter the recipient’s city, and search “Cash Pickup Location.” It will show the closest active agent or partner branch, along with operating hours when available.
You can still send money through ACE using mobile wallets like M-PESA or through direct bank transfer. These options are ideal for people living far from major cash pickup branches.
They need a valid Kenyan ID, passport, or recognised document plus the transaction reference number. Once verified, the agent releases cash immediately on the spot.
Most cash pickup transfers are available almost instantly after processing. Recipients can collect money as soon as the transaction is marked “Ready for Pickup” in the ACE app.
