27 May 2025
ACE Money Transfer has earned a trusted reputation among immigrants, expats, and international students who regularly send money back home. With the growing reliance on digital platforms for cross-border remittances, ensuring the accuracy of every transaction is more critical than ever. Small mistakes—whether it’s a typo or wrong account number—can delay or even cancel a transfer. Thankfully, the ACE Mobile App includes a convenient solution to handle such hiccups: the “Add an Inquiry” feature. This blog will walk you through common transaction errors, how the ACE App helps, and exactly how to use the inquiry feature to resolve issues swiftly.
Despite the best intentions, errors can happen when making an online money transfer. These issues may seem minor, but they can disrupt the whole transaction process. Understanding these common mistakes helps you avoid them or know exactly how to fix them using the ACE App when they do occur.
One of the most frequent mistakes is misspelling the recipient’s name. Even a small typing error can lead to the rejection of your transfer, especially when the name doesn’t match the recipient’s official documents.
This mismatch can delay the money transfer or return the funds altogether. It’s important to enter names exactly as they appear on the recipient’s bank records or ID to ensure smooth processing.
Banking details like account numbers and IBANs are vital for sending money accurately. A single wrong digit can redirect the funds to the wrong person or cause the transaction to fail. This is especially critical in international transfers where intermediary banks are involved. Verifying these details before submission can save time, money, and stress.
Sometimes, users mistakenly enter the wrong transfer amount—either by selecting the incorrect currency or by typing an extra zero. Such mistakes can either overdraft your balance or send insufficient funds to your loved ones.
These errors usually need immediate correction to ensure your recipient gets the right amount.
Choosing the incorrect destination country or bank can also result in a failed transaction. Since each country and financial institution has its routing systems, this kind of mismatch often leads to delays or rejections.
Double-checking these details before confirming the transaction is essential.
ACE Money Transfer’s mobile app is crafted with the end-user in mind. Whether you're an expat worker or a student abroad, the app makes international remittances simpler and safer.
The ACE App offers an intuitive design that caters to users of all ages and technical abilities. Even if you're not tech-savvy, the layout and navigation make it easy to send money, track transfers, or update information.
Its organised sections and clear icons guide you step by step, minimising the chances of making mistakes.
Security is a top priority when you send money online. The ACE App uses advanced encryption, two-factor authentication, and secure logins to keep your personal and financial data safe.
Additionally, it offers real-time updates, so you’re always informed about the status of your money transfer without delay.
Apart from allowing users to send and receive money, the ACE App includes several powerful features. You can check your transaction history, track ongoing transfers, and—most importantly—use the “Add an Inquiry” feature to report and resolve any issues without hassle.
The “Add an Inquiry” option is one of the app’s most helpful features for users who need to resolve transaction problems. It offers a quick and structured way to alert ACE’s support team about anything unusual with your transfer.
The feature is designed specifically to help customers report problems like wrong recipient details, delays, or failed transactions. Instead of calling or visiting a branch, users can submit their concerns directly through the app, making it both time-saving and efficient.
Use this feature when you've noticed an error in the transaction, such as sending the wrong amount, choosing the wrong country, or typing incorrect recipient information. It's also helpful if your transfer is delayed or if you suspect suspicious activity. The goal is to give you an easy and fast way to resolve issues directly from your phone.
Knowing how to properly use the inquiry feature can make your online money transfer experience smoother. Here’s a clear, step-by-step process to guide you.
First, ensure you’re securely logged into your ACE App account. Use a trusted internet connection and avoid public Wi-Fi to protect your data.
Once inside, tap on the “History” tab to see a list of your past and current transfers. This section provides all the details needed to identify the specific transaction that needs attention.
Tap on the relevant transaction to open its detailed information. This will allow you to view the status, amount, recipient details, and all necessary data related to that transfer.
On the transaction detail page, look for the “Add Inquiry” button. Tapping this opens a form where you can report your issue directly to ACE.
Clearly describe the issue—whether it’s a wrong amount, incorrect bank detail, or delay. You can also upload supporting evidence like screenshots or notes. This helps the support team understand and resolve your issue faster.
Once submitted, you’ll receive a confirmation message. You can track the status of your inquiry directly within the app, giving you transparency throughout the resolution process.
ACE Money Transfer understands the urgency behind every international transfer. Their customer support team is trained to address inquiries promptly and professionally.
Behind the inquiry process is a team of real humans, not just automated replies. This ensures personalised solutions tailored to the specific issue you’re facing. ACE Money Transfer is rated 4.7 out of 5 on Trustpilot with over 135,000 reviews — a testament to their commitment to excellent service.
Once your inquiry is submitted, the support team usually responds within 24 to 48 hours, depending on the complexity. You’ll receive updates on progress and final resolution timelines.
Apart from in-app notifications, you’ll get email confirmations and follow-ups. There’s also an optional live chat feature available for urgent support if needed.
To get your issue resolved efficiently, it’s important to follow a few best practices when using the “Add Inquiry” feature.
Make sure to explain what went wrong and what resolution you’re expecting. Avoid vague descriptions to prevent unnecessary delays.
If you have receipts, confirmation emails, or screenshots, attach them with your inquiry. It helps support staff verify and act on your request faster.
Review all your input to ensure the accuracy of the details you provide. A well-documented inquiry reduces the chances of back-and-forth communication.
This feature isn't just about fixing errors—it’s about making your remittance journey more convenient and stress-free.
Gone are the days of waiting in queues or being put on hold. The entire process is digital, right from your phone, saving you both time and effort.
Quick reporting means quicker resolution. The faster your issue is addressed, the sooner your loved ones can receive the money.
You’ll always know where your inquiry stands thanks to step-by-step updates available in the app. No guessing, no waiting in the dark.
Mistakes in online money transfers are not uncommon, but correcting them doesn't have to be difficult. Thanks to the “Add Inquiry” feature in the ACE Mobile App, you can fix errors, report issues, and stay informed throughout the resolution process—all without ever leaving your home. ACE Money Transfer continues to prioritise customer convenience and satisfaction, making it easier than ever to send money online with confidence. Download or update the ACE App today and experience hassle-free corrections whenever you need them.
You can report incorrect transaction details, unexpected delays, or any suspicious activity related to your transfers.
In most cases, ACE responds within 24 to 48 hours, depending on the nature of your issue.
No, you cannot edit an inquiry once it's submitted. However, you can send a follow-up message or contact customer support directly.
Yes, this feature is accessible globally to all ACE App users.
While minor delays can occur, resolving the issue ensures your money transfer reaches the right person safely and securely.
